804-798-5922

Ashland Customer Detective Work

One might say the most challenging part of being an automotive service technician at Duffy’s Repair Service in Ashland Virginia is diagnosing a problem before it can be fixed. Cars are made up of a bunch of complex systems. There usually could be a number of reasons for any given symptom. So it’s challenging to track down the actual cause of the problem. And it can be frustrating for the vehicle owner because it can take time and money to get to the bottom of a problem. If it’s not something obvious, it’s easy for the customer to focus on the fixing and not the diagnosing. Let us introduce you to something we’ll call Customer Detective Work – that is helping your Ashland Virginia technician find clues to what’s wrong. We start with the detective basics: What, Where and When. Play along with me….

Questions To Ask Your Ashland Service Advisor

We find that a lot of Ashland service and repair at Duffy’s Repair Service are a little tentative when they talk with their automotive advisors. They want to ask questions, but don’t want to be embarrassed or to seem pushy. Cars are very complicated and there’s more to know about them than most of us have the time to learn. Maybe it’s because cars have become so much more reliable that the average person just doesn’t need to know as much to keep their vehicle on the road. You know, your local hospital has a Patient’s Bill of Rights that they post throughout the hospital. We think our Ashland automotive service customers also have a right to ask any question they need to understand what is wrong with their car and what it will take to fix it. They need to feel free to…

Your Well Trained Technician At Duffy's Repair Service

When your SUV has a problem, or just needs some routine service, you might get a little nervous. Your car’s so important to your life in Ashland, you need to back on the road as soon as possible – with the problem fixed right the first time. If you’ve ever checked into some of the technician training Duffy’s Repair Service professionals receive, you may be surprised at how much specialized knowledge and skill goes into diagnosing and repairing a modern car. For example: Today there are four cylinder engines that generate more power than the 1980s-era V-8’s. I mean a new V-6 Toyota Camry could beat Sonny Crocket’s Ferrari in a race to sixty. Our engines are more and more powerful and at the same time their fuel economy keeps inching up – even with steep Ashland gas prices. They are also amazingly reliable:…

Service Center Standard and Procedures

All pilots have checklists for every aspect of flying. They always use their checklists even if they only have two steps on them. They do this simply because a checklist is a great way to not forget important steps. It is also how you can assure a predictable outcome. That is why Mechanicsville and Ashland automotive service centers have procedural standards for each service they perform. Technicians are trained step by step. And they perform the procedures step by step, the same way each time. By training to procedural standards, centers can assure a quality outcome. The job is done right every time and you are happy with how your car performs. Each company trains its technicians to standards. The industry as a whole is very committed to standards of excellence and encourages individual service center operators to apply them to every vehicle they…

Ethics of Automotive Repair in Ashland

We’re going to be talking about the ethics of automotive repair. It seems like news outlets really like hit-and-run reporting; they hit everyone from groceries stores to retail to physicians. And the Ashland automotive service and repair industry hasn’t been given a pass either. Unfortunately, every profession in Ashland has some bad actors that hurt the reputation of everyone else. On the automotive side, industry associations and professional licensing organizations are very committed to high ethical standards. Yet some people remain uncomfortable with Ashland automotive service and repair. It may start with the fact that our vehicles are a big investment and we rely on them for so much in our lives. That alone guarantees our attention. And how well we understand the recommendations really impacts our comfort level. If we understand what’s recommended and the benefits of taking care of the work –…

Your Well Trained Technician At Duffy's Repair Service

When your SUV has a problem, or just needs some routine service, you might get a little nervous. Your car’s so important to your life in Ashland, you need to back on the road as soon as possible – with the problem fixed right the first time. If you’ve ever checked into some of the technician training Duffy’s Repair Service professionals receive, you may be surprised at how much specialized knowledge and skill goes into diagnosing and repairing a modern car. For example: Today there are four cylinder engines that generate more power than the 1980s-era V-8’s. I mean a new V-6 Toyota Camry could beat Sonny Crocket’s Ferrari in a race to sixty. Our engines are more and more powerful and at the same time their fuel economy keeps inching up – even with steep Ashland gas prices. They are also amazingly reliable:…

CONTACT US

auto shop repair
  • Duffy’s Repair Service

    9974 Lickinghole Road
    Ashland, VA 23005

  • Phone: 804-798-5922

  • Feel free to call or email us to schedule your next appointment.

    Business Hours

    Monday - Friday
    7:00AM - 5:30PM

    Saturday - Sunday
    Closed

  • CONTACT US